It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
Adding Request Participants to JIRA Service Desk Ticket
Hi community!
I'm hoping someone can answer this one for me as I'm at a loss on what permissions needs to be set in order to allow this.
I'm running into an issue where my regular users are unable to add a "request participant" to their tickets when creating a ticket from the web interface. Screenshot attached for more clarity.
I was able to figure out permissions to a point of getting that working when someone sends an email to our service desk email address and adds participants by cc'ing them on the emailed ticket but I want to implement this feature on the web interface while creating a ticket as well.
I am using an on-prem hosted version of Jira Service Management, v. 4.14.0 and our user authentication method is all done through LDAPS AD sync.
1 answer
Was this helpful?
Thanks!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.