I am using Automation for Jira in JSM Cloud. I need to have a field drop down be able to be selected and each time a value is selected it then add an approver to the approval field. So if 5 values selected it will then add 5 different users as approvers.
Each value in drop down is a department and each department as a representative that is the approver.
I am using the if else for each value to make the change to the approver field but it seems it will only add on approver to the field not multiple.
Anyone else have this before. I have all approvers selected in the approval process.
Often when configuring approval Flows, we typically pull the manager information from a user’s profile and assign the approval task to said manager. This is a typical use case for a vacation request form. However, this is not always the use case where approver details are static.
I agree with you. I usually create automation for approvals but in this case there is a total of 15 departments that are being request to approve with 15 approvers which will make this a total of 225 outcomes in an automation. I can't see any other way to do this other then making those edits in a if else statement. I think that would be rather to much and I have moved to ask the stakeholders to ask the users to add appropriate approver or have a agent add the approvers base on a matrix. I am not sure how else to do this in this situation. I believe that they are asking Jira to do something it is not able to do.
Hello @Aaron Geister
If you need to add multiple approvers in the same status, select the option below. (Remember that your approver field must be multiple users)
Then, you can use the "Consider approved after"
→ All aprovals - all your users MUST approve the issue, however, even if approved by any user, the issue will be pending approval until EVERYONE approves it. (complicates life for approving users)
→ N approvals - in this you can set the number for approval. Example: if you have 5 approvers and the limit set for 3 approvals, 2 approvers deny and 3 approve, your issue will be approved). (But it is also in the queue for those who have already approved the issue.)
Using the best pratices, if each person must be approve, increase your workflow to supports more steps to approvals :)
This is what I have told the stakeholders. To have multiple step approval but they want to automate the approval process and get all people who approve to just get the approval notification and approve.
I have it set to all approve at this time but I can not get the automation to push to add more approvers based on the field selected.
Commercial = approve 1
Tech = approval 2
In the automation I am adding Affect group values and then adding the person that is suppose to be the approver to the list of approvers. It is editing the approvers but only adding one approver. I need it to add all approvers to the approval field.
What would be the impact of defining the sequence of approvers based on areas like you mentioned, commercial, tech etc?
It will be easier to define the approvers in each step as reuse the same field in all the steps.
The advantage of using different statuses is that you can define SLA's even for each step of your process, this way you can know who delayed the process or not :)
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