Adding MS Teams to Service Project

[Abigail Aguirre]

We want to have Jira sent MS Teams notifications to our customers. I'm not seeing an easy option within the project settings. Any help would be greatly appreciated!

[Britta Neugebauer _yasoon_]

Hi @Abigail Aguirre 

Thank you for your question, as @Joseph Chung Yin has pointed out, you can integrate Jira and Microsoft Teams in multiple ways. Here's another overview what you can do: YouTube - Connect Microsoft Teams and Jira

My company yasoon is developing an app that is focussed on integrating Microsoft 365 and Jira Service Management. If you're willing to work with an integration, this might be for you:

Microsoft 365 for Jira - Outlook Email, Teams, Calendar | Atlassian Marketplace

• Customers can raise support tickets in Microsoft Teams via self-service portal

• Customers can receive request updates via Microsoft Teams chats

• Service agents can chat with customers from within the Jira ticket via Microsoft Teams

• Service agents can triage requests in Microsoft Teams channels from within the Jira ticket

• Service agents can send and schedule emails from within Jira from a shared or personal mailbox

• Service agents can create requests based on emails (in Outlook) and share email conversations in Jira

• Service agents can send and schedule emails from within Jira from a shared or personal mailbox

Check out all the features for JSM here: IT service management (JSM) (yasoon.com)
The app is free for up to 10 users. If you want to talk about your use case further, we’re happy to give you a demo.

Best,
Britta

[Joseph Chung Yin]

@Abigail Aguirre -

Welcome to the community.  Please take a look at the following reference link to integrate JSM with MS team.  This setup is configured at the site level not at a project level as far as I know.

https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.