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Adding 2 values using Smart Values in an automation

Anthony Esslinger

I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working:

{{#=}}{{issue.Person Priority}} + {{issue.Issue Priority}}{{/}}

I would think that if this worked I could divide by 2 using this

{{#=}}{{issue.Person Priority}} + {{issue.Issue Priority}} / 2{{/}}

but with the Person Priority being 4(set by previous automation) and Issue Priority being 4(set by Post function), the Dynamic priority set by the above smart values = 4 instead of 8.

Any help would be greatly appreciated.

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Trudy P Claspill

Hello @Anthony Esslinger

Is this in the context of an Automation Rule? If so, please provide screen images that show the entire rule and details of each step. Also please provide the details from the rule execution audit log.

I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working:

{{#=}}{{issue.Person Priority}} + {{issue.Issue Priority}}{{/}}

How are you determining that it isn't working?

Are you validating that {{issue.Person Priority}} and {{issue.Issue Priority}} are numeric fields that each contain a value?

{{#=}}{{issue.Person Priority}} + {{issue.Issue Priority}} / 2{{/}}

but with the Person Priority being 4(set by previous automation) and Issue Priority being 4(set by Post function), the Dynamic priority set by the above smart values = 4 instead of 8.

Are you saying the final value from that calculation is 4, and you expect it to be 8? 4 seems to be the correct value:

4 + 4 / 2

4+4 = 8

8 / 2 = 4

I recommend that you make liberal use of the Log action in your rule to print to the rule execution log the value of each smart value you are using.

Anthony Esslinger

I am using the first calculation {{#=}}{{issue.Person Priority}} + {{issue.Issue Priority}}{{/}} and it returning 4 when it should be 8

Trudy P Claspill

I recommend that you use the Log action in your rule to print into the rule execution log those two smart values immediately before the step where you do that calculation. I suspect that will reveal those smart values are not what you expect them to be.

For additional help we will need you to provide screen images showing the entire rule and the details of each step.

Anthony Esslinger

How do i get the audit log to show me the values it is taking for the 2 smart values?

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