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Adding 100+ options in a single choice list custom field in the incident issue type

Hi Community!,

I'm creating a request form for the incident issue type in ITSM and would like to add a custom field with closed but large list of single choice options. System allows me to input it manually. But I have more than 100 options and I expect the list will grow so I would like to have easy way to update it in bulk (e.g. from CSV file or through link to a separate Jira project).

Any ideas how to do it?

Thanks 

1 answer

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Alexis Robert Community Leader Apr 15, 2021

Hi @Wojciech Kubiak , 

 

this can be done with a CSV import : you would need to import dummy issues, where each issue would have a value from your field list. You'll then be able to import the CSV and map the column with your values to your custom field. It would look like this : 

Summary,MyList

Test1,Option1

Test2,Option2

...

TestN,OptionN

 

You can then perform a CSV import on a test project, and after all values are imported delete the dummy issues.

 

Let me know if this helps, 

 

--Alexis

Thanks, that one solution I have already found. The question is how to keep the list updated, if I expect it to grow quicky?

I see only manual updates for now.

Daniel Ebers Community Leader Apr 25, 2021

Manual updates are with some likeliness needed in the long-run. From my understanding if you need to add/change/delete values that often some users connect to an external database (or similar solution) where the logic you ask for is kinda "outsourced".

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