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I'm trying to setup issue in JSD with approvals. there is plenty of docs, but I'm missing a crucial piece I can't find online.
How can I add users or agents to the approver group exactly?
we use the JSD mostly internally, so it is okay for me to Approve the ticket and proceed with the workflow.
Can anyone link me or explain how I go about adding myself/my agents/customers to the approver group so we can transition the ticket forward?
Hi @Tom David
I'd consider whether Automation is a good option here - depending on your scenario, you could setup an Automation Rule to auto-add the Approvers.
I'd also consider though if the approval step is "needed" though based on what you said above - you could replace/modify the workflow, and "remove" the approval step if better suited to your process :)
Thanks @Stephen Wright _Elabor8_
I do not really need the Approval as it was designed. its more for me to have the option to sort and get reports of tickets pending approvals (I either call clients to get approval or approve directly to my staff) so you are correct about the second assumption.
but I was thinking if I could simply add myself/agents to the approver group it will be simpler than setting up automation?
Hi @Tom David
The Group isn't necessarily a native feature - and it doesn't have any automatic feature which adds it to a Jira Service Management Project.
You still need to have a method to auto-populate the Approvers.
Option 1 might be the best option if they're always the same. Assuming you're a Jira Admin, and this is a Company-managed Project, to do this...
Note: If you are setting the default value for the standard context, remember this would apply to all Projects. If it's only for a single Project, or a selection of them, you'd be best to "Add a new context" to limit the default value's scope. That hyperlink is also on the screen you get to in Step (6).
Let us know if this works for you!