I would like to add different templates when replying to a customer's issue.
Before JSM we were using Gmail and we had customized different templates with a fixed text, example below.
I would like to replicate this on JSM. How am I able to do this?
Thanks in advance!
Thanks for reaching out to Community!
On Jira Service Management, currently, there is no built-in feature that allows storing templates for replies.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch to receive updates from our product teams.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events