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Add templates to reply to customer


I would like to add different templates when replying to a customer's issue.

Before JSM we were using Gmail and we had customized different templates with a fixed text, example below. 



I would like to replicate this on JSM. How am I able to do this?

Thanks in advance!

1 answer

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Answer accepted

Hello @ext_jepodola,

Thanks for reaching out to Community!

On Jira Service Management, currently, there is no built-in feature that allows storing templates for replies.

There is a feature request suggesting the implementation of this ability:

Please, click on vote and also watch to receive updates from our product teams.

Kind regards,

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