Add multiple customer - best practice

[Max Krippendorf]

Hi,

I have to add a lot of customers to three different Service Management projects.

What is the best practice to do this?

[Pramodh M · Accepted solution]

Hi @Max Krippendorf

Use the Organization Concept in JSM.

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations

Thanks and Regards,
Pramodh

[Pramodh M]

Once you have added the People to Organization to one Project.

You can add the same Organization to different Projects as well.

[Brant Schroeder]

@Max Krippendorf I would suggest using the API.  You can use a script to process them.  https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/

There are also some apps in the marketplace for user / customer management.