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Add internal comment to linked issue when status changes

George Abdo February 12, 2024

Hi All,

We have a process where when an issue is logged by a customer which requires a software patch, we raise a ticket with the developers project and link the two tickets.

We are trying to see if there is a way to automate the creation of internal notes in the parent ticket whenever a status has changed in the linked developers ticket.

Basically to say something like DEV-123 has transitioned from TRIAGE to UAT TESTING or whatever the status is.

George

1 answer

1 vote
Vando Goncalves _e-Core_ February 12, 2024

Hi @George Abdo !

You can achieve that through an Automation like the following:

image.png

You can either use the Linked issue branching, or the parent issue.

From the scenario you said, I think the Linked Issue will work.

George Abdo February 12, 2024

Thanks @Vando Goncalves _e-Core_ 

I will test this in our sandbox environment. It looks like the logical process.
I'll confirm if it works as expected.

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