Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Add custom emoticon as a reaction

Jim Schreuder
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 22, 2024

Hi all,

I have noticed that you can add custom emoticons to Jira service management.

It seems that I can reply with the custom emoticon, but when I want to add it as a reaction to a previously created comment I cannot find the custom emoticon.

Is this possible at the moment?

1 answer

1 accepted

0 votes
Answer accepted
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 22, 2024

Hi @Jim Schreuder welcome to the community.  With my JSM instance, I'm not able to reproduce your issue.  Do different users experience the same issue?  Have you tried different browsers?  I'm using Edge.  I was able to see the emoji that I added on different tickets.  

If there's some more information on how to replicate it, I would suggest adding a ticket with Atlassian Support and get their two cents, From what I saw, it should be working for you.

Hope that helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events