Active Directory Integration

jbolton April 27, 2022

Hello, we want to bring data from our active directory into tickets when they are created, specifically employee location and department.  

 

For example, when a user creates a service request, we'd like to automatically include their department and location.  Is that possible?  Thank you

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Fabio Racobaldo _Herzum_
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April 30, 2022

Hi @jbolton ,

unfortunately you can't retrieve additional information from AD using builtin feature.

You should develop something custom for this purpose. I didn't find any plugin for the cloud with these capabilities on the marketplace.

Hope this helps,

Fabio

jbolton May 2, 2022

Thank you Fabio for answering this question.  Our workaround is using forms and building drop-down menus.  Thank you

Rodolfo So February 9, 2023

Hi @jbolton ,

 

Can you share your workaround? Thanks

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