Hello, we want to bring data from our active directory into tickets when they are created, specifically employee location and department.
For example, when a user creates a service request, we'd like to automatically include their department and location. Is that possible? Thank you
Hi @jbolton ,
unfortunately you can't retrieve additional information from AD using builtin feature.
You should develop something custom for this purpose. I didn't find any plugin for the cloud with these capabilities on the marketplace.
Hope this helps,
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