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Activate two factor authetnication for Jira Service Management customers using Atlassian Access

Dr S March 28, 2023


I am using Jira Service Management to handle cases. When a customer is created he/she does not get two factor authentication by default. The only method I found for now to enforce two factor authentication is to make our customers create a Atlassian Account, activate two factor, then be invited in as a customer. 

I have Atlassian Access that I can see on I want to use my own IDP for customers so that they are enforced with two factor authentication.

What steps do I need to do to enfore two factor authentication for my customers?

I am using Google Workspace for my employees.

Here are some screenshots for my setup:


Authentication Policies.png

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