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Acess of client in Jira Service Management

Douglas Oliveira
Douglas Oliveira Dec 14, 2021

Hello everyone,


I am creating a support platform with Jira Service Management and I would like to know if customers who will access the support page must have a Jira / Atlassian account.

By the way, do you have any dashboard documentation in Jira Service Management?

 

Regards,

Douglas

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Nate Dickinson
Nate Dickinson
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Dec 14, 2021

Customers who access the JSD page do not need an account, but they will want to create one to gain visibility of their submitted tickets. 

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Douglas Oliveira
Douglas Oliveira Dec 15, 2021

I didn't quite understand, if the customer wants to see the page they don't need to have an account, but if they want to access their order, see the progress of the request or something like that, does he need to register?

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Syed Muhammad Ammad Mansoor
Syed Muhammad Ammad Mansoor Mar 21, 2023

No the end user doesn't require to login if he/she needs to create a ticket, but the to know the status of the ticket user must be logged in with the specific ID submitted in ticket

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