Account Deactivated suddenly by signing up Atlassian Cloud Dev Program

[Edwin]

My account was deactivated by Atlassian suddenly!

My account was deactivated as soon as i am trying to get a Atlassian Cloud Dev Program site setting up. https://www.atlassian.com/try/cloud/signup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true

Please help to reactivate my account.

I have replied to the email but still yet to get any response from Atlassian.

[Mayur Jadhav · Accepted solution]

Hello @Edwin

Welcome to the Atlassian Community!!

Please do reach out to your organization administrator incase if is managed account or Site Administrator to reactivate your account.

For more information you may please have a look at an article on Enabling a deactivated account to provide site-access.

Regards,
Mayur

[Edwin]

Contacted my Site Administrator.

Nothing to do with the Site Admin as this deactivation was initiated by Atlassian.

[Mayur Jadhav]

@Edwin i would suggest you open the support ticket with Atlassian then.

[Edwin]

Couldn't login to Atlassian Support (https://support.atlassian.com) as my account was deactivated in the first place.

[Edwin]

My account was deactivated as soon as i am trying to get a Atlassian Cloud Dev Program site setting up. https://www.atlassian.com/try/cloud/signup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true

[Mayur Jadhav]

@Edwin i have added a tag someone from Atlassian will help you.

[Edwin]

Thank you !

[Joseph Chung Yin · Accepted solution]

@Edwin -

Welcome to the community.  I agreed with what @Mayur Jadhav suggested that the first place you should look into is by contacting your cloud env's site admins team to determine if your account has any problem associated to your site.

Secondly, you can also contact Atlassian Support (https://support.atlassian.com) if your site admins team determined that your account looks fine in your env, then ask the support team for further assistance on your Atlassian account side.  NOTE - Atlassian Support team has their SLA guideline on responding to support request -

Here is Atlassian Support Guideline for different subscription level for your reference -

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Edwin]

Couldn't login to Atlassian Support (https://support.atlassian.com) as my account was deactivated in the first place.

[Mayur Jadhav]

@Edwin ask your site admin to raise a ticket on the behalf of you.

[Edwin]

We have submitted a support ticket this morning

[Joseph Chung Yin]

@Edwin -

Thanks for your update since you cannot even access support site with your account, it is now in Atlassian Support side to assist you further.

Best, Joseph

[Frederick-PF Sun]

hi @Mayur Jadhav , @Joseph Chung Yin 

    My colleague met same issue， could you please share contact point to me to resolve it? 

I had email to IAM Atlassian administrator ; RPATL01; RPATL02, but no reponse yet.  thank you a lot

[Joseph Chung Yin]

@Frederick-PF Sun -

We are not admin's of the IAM system in reference.  This is a community forum, so I cannot help to answer your question.

You should contact Atlassian Support (https://support.atlassian.com) to see if they can help you out.

Best, Joseph