Accessing a User's Manager from their synced profile

[EHardy]

Currently using Atlassian Guard to sync data over from our Azure AD.
We've added Manager, Department, and Job Title to the synced fields in Entra and the information from the user's account in AD is visible in the Jira Profile. However we have not been able to find a way to reference these fields within the ticket.

For example: User creates a ticket that will require approval from their manager. On create, we would like to automatically assign the manager as the Approver. We currently have JMWE and Scriptrunner active on our sites but when testing via JMWE with

{{issue.fields.reporter | dump(2)}}

it only returns Self, accountId, AvatarUrls, displayName, active, timeZone, accountType, and _accountId.

Ideally we would like to be able to reference at least the manager name for the approvals process.

Purchasing additional add-ons to accomplish this was given a hard no by accounting so we're stuck with what we have and hoping to find a way

Has anyone had any luck in this area?

[Dave Rosenlund _Trundl_]

Welcome to the Atlassian Community, @EHardy 👋

My gut tells me you ought to run this past the JMWE support team at Appfire, but before I send you down that path, do you already own JMWE, or are you evaluating it (and Scriptrunner)? 

I ask because you state accounting says no to add-ons, but you just listed two add-ons.

-dave

[EHardy]

Hey Dave!

Yes, we currently have both JMWE and Scriptrunner, they just told us we we can't purchase anything beyond those two, so find a way to make it work lol

I'm currently running this through JMWE's support as well but since I saw that fields like "Manager" and "Location" were default fields that we could sync over from Entra, I was hoping that there would be an Atlassian default method of calling to those properties rather than depending on a 3rd party.

-Ethan