Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Access previous files

gustavo_poletti
gustavo_poletti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 3, 2025

Hello,

I need to access a file that was shared 07/Aug/2023 in the ticket.

It informs as preview not available. It is also impossible to download the file. How to resolve it?

Answer
Watch
Like Be the first to like this
45 views

1 answer

1 accepted

2 votes
Answer accepted
Sebastian Krzewiński
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 3, 2025

Hi @gustavo_poletti 

 

Are you asking about attachment added to a support ticket or where?

 

Regards,

Seba

View More Comments
gustavo_poletti
gustavo_poletti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 3, 2025

Hi Sebastian,

Yes. The files attached to the ticket.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events