Access JSM Ops User Profile Settings (Alerts - Notification Settings, Contact Methods, etc.)

Matt Held
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January 16, 2025

Hello,

 

In Opsgenie we are able to access a "user view" for other user's Notification Settings, etc. It's accessed via these URLs: 

 

 

tenant.app.opsgenie.com/settings/users/####/detail

 

tenant.app.opsgenie.com/settings/users/####/notification

 

This is extremely helpful in troubleshooting with the user. We are unable to find this page in JSM Ops. Can find a list of users and role assignment at this page (URL below), but that doesn't allow us to view more details on the user.

tenant.atlassian.net/jira/settings/products/ops/role-assignment

 

Anyone aware of where this view/page has been moved to? What permissions are required to access it?

 

Thanks!

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