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Accepted attachment types in Jira Service Desk

Nicole Comer
Nicole Comer
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April 11, 2024

Hello! 

Does anyone know what are the accepted attachment types that a customer can upload when they open a ticket through the Jira Service Desk portal? Is there any restrictions set by default? 

Thank you!

Screenshot 2024-04-11 at 4.11.21 PM.png

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Marcus Jones
Marcus Jones
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April 11, 2024

Hi @Nicole Comer ,

Welcome to the community!

Currently there are no restrictions in terms of file types that are allowed for upload. There is an open ticket with Atlassian around the ability to allow/deny attachment based on file type here - https://jira.atlassian.com/browse/JRACLOUD-61024

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