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Hello everyone,

It also appears in the attachment.

I enter portal settings in Service Desk project and change name.

But again, it does not change as seen in the appendix.

What is the problem? Is it a bug?

 

Does it need to be in sync?

 

It says "HelpDesk" even though I changed it...

image.pngimage.pngimage.png

1 answer

1 accepted

3 votes
Answer accepted
Brant Schroeder Community Leader Dec 18, 2022

@Barış Özer That is the correct way to change the name of the service desk in the portal.  Do you have multiple service desks?  Are you possibly changing the name on the wrong one?  Have you tried clearing your cache to ensure it is not a browser issue?

Hi @Brant Schroeder 

I tried with different browser and cleared the cache.

I changed the description, successful. I'm sure we don't have any other portal pages.

Brant Schroeder Community Leader Dec 18, 2022

@Barış Özer Ok I would suggest submitting a support issue to Atlassian so they can take a look at why it is not changing https://support.atlassian.com/contact/ 

Hi again @Brant Schroeder 

i did it and it work (:

thanks a lot!

image.png

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