Hi All,
Our team is trying to set-up a Global automation rules as follows, we already got 2 projects, project A is a jira service management project while project B is a jira project.
When new issue created in project A, auto create a issue in project B.
But what problem we encountered during rule creation is that we can't find project B in "scope" field in rule details when creating automation rule in project A. Is something set-up is missing in our case result in such issue?
Thanks in advance!
KC
Hi @KC Woo and welcome to the community!
You likely created the rule from the Project Settings. To manage rules that span multiple projects, you need to do so under Settings >> System >> Global Automation or here:
https://YOURINSTANCE.atlassian.net/jira/settings/automation
@KC Woo -
Welcome to the community. To further supplement what @Mark Segall stated, please note that for Global automation rules, there are execution limits count based on your Cloud subscription tier -
For "Free" tier - Your execution limitation is set to 100 for Global rules.
Take a look at the following page for "Automation" - https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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