About disabling two-factor authentication

[青山 明]

Two-factor authentication was enabled on my Atlassian account and I got an error when trying to disable it. I don't know the cause of the error. What could be the possible cause of the error?

[Brant Schroeder]

@青山 明 

From Atlassian's documentation: "Be aware that if your organization admin has required you to have two-step verification enabled, and you disable it on your account, you won't even be able to log in to enable it again. See enforced two-step verification for more information."

Are you using a managed account?  If you are not and you are getting this error after following the steps listed here: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/  you will need to contact support: https://support.atlassian.com/contact/