About PC Management

[森山 慎也]

Jira Service Management is capable of asset management. If a vulnerability is found on a PC, can it be automatically applied to the PC?

[Fabian Lim]

Hi @森山　慎也

Welcome to the community!

Out of the box JSM does not provide this functionality.  You will have to integrate with a third party tool like Nexthink that can push the software update. 

JSM and Assets can track the PCs that are affected and create a ticket that tracks all affected PCs, then you can use automation with a REST API call or a plugin that will propagate the updates to the PCs and then update the ticket when all of them up remediated.

I hope this answers your question.  

Regards,

Fabian