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박성민_학해_
Contributor
October 17, 2023

I only want to grant license management permissions to team members, but do I really need organization administrator permissions?

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Sanjog Sigdel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2023

Hey @박성민_학해_ 

An application or a plugin in jira can only be added when it is a licensed product.

Also an application can only be added by the Jira Administrators. Therefore the Jira Administration permission is required.

 

Thank You.

박성민_학해_
Contributor
October 17, 2023

thank you for answer.

Are organization administrators required to have all licenses for all products in use?
We are in a situation where we only need to manage user licenses for JSM and do not need licenses for all products.

Sanjog Sigdel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2023

For JSM you select the bundle for the license. JSM has some criteria like X amount for 5 agents, X+$20 for 5-10 agents per user per month.

So in JSM you pay only for the agents. Agents are those who assign tickets to respective stakeholders assigning appropriate approval groups.

If your organization buys the package selecting how many users are allowed as agents, the license managing shouldn't be an issue. Then managing license will be like adding agents

 

Again only An Administrator can perform that task of making somebody an agent.

 

Kind accept this answer if it was helpful for you. Will be helpful for future reference.

박성민_학해_
Contributor
October 18, 2023

When someone requests to act as an agent for JSM
The representative adds the JSM agent.

The person in charge of adding/removing agents is
Like the org administrator, I don't want to license all Atlassian products.

To manage agents and users, does the person responsible have to be an organization administrator licensed for all products?

Like Richard Blundell likes this

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