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An application or a plugin in jira can only be added when it is a licensed product.
Also an application can only be added by the Jira Administrators. Therefore the Jira Administration permission is required.
For JSM you select the bundle for the license. JSM has some criteria like X amount for 5 agents, X+$20 for 5-10 agents per user per month.
So in JSM you pay only for the agents. Agents are those who assign tickets to respective stakeholders assigning appropriate approval groups.
If your organization buys the package selecting how many users are allowed as agents, the license managing shouldn't be an issue. Then managing license will be like adding agents
Again only An Administrator can perform that task of making somebody an agent.
Kind accept this answer if it was helpful for you. Will be helpful for future reference.
When someone requests to act as an agent for JSM
The representative adds the JSM agent.
The person in charge of adding/removing agents is
Like the org administrator, I don't want to license all Atlassian products.
To manage agents and users, does the person responsible have to be an organization administrator licensed for all products?