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Ability to access Customer fields from issue?

Is there any way to access the Customer fields (e.g. Manager, Department, Email, etc.) from within an Issue? For example, I want to see a list of all issues submitted by a specific department in one view, and then by a specific location in another. 

2 answers

0 votes
Daniel Ebers Community Leader Apr 05, 2021

Hi @Keith Jones

to my knowledge there is nothing available out of the box, you could check Marketplace, though:
https://marketplace.atlassian.com/search?query=user%20profile

From your description it suggests you could be looking into some kind of CRM solution - you could also look in Marketplace if a solution like that is suitable. There are offered several CRM options.

Regards,
Daniel

0 votes
SriKumar P Atlassian Team Mar 19, 2021

Hi @Keith Jones ,

Good day. Correct me if my understanding is wrong. 
You want to list out issue based on Custom field values. If yes, You can you JQL in Jira to get the list. Please refer : https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-searching-in-jira-cloud/

 

-Sri

Sri,

I want to leverage fields on the Customer profile. For example, if I have Customers in Location X, I want to be able to pull up all issues related to that Location found in the Customer record, rather than having to manually enter it on every issue. 

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