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How can I get a box/prompt to appear in the Portal when an approver declines a request so that they are prompted to add a comment?
I need to provide feedback to the reporter about why their request has been declined so that they can review and resubmit.
This is for Jira Cloud.
Welcome to the community. It is to my knowledge in the portal, you cannot display a pop-up window to ask for comment for the approver(s). This is a known issue and I would recommend you to add yourself as a watcher
- https://jira.atlassian.com/browse/JSDCLOUD-4922
- https://jira.atlassian.com/browse/JSDCLOUD-6989
Hope this helps and sorry for not able to provide you with a solution.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
@Joseph Chung Yin Thank you for your prompt response. I will be sure to watch for developments in this area.
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