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Ability for an approver to be prompted for a comment when doing an approval in the Portal

Vaughan Rivett
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2023

How can I get a box/prompt to appear in the Portal when an approver declines a request so that they are prompted to add a comment?

I need to provide feedback to the reporter about why their request has been declined so that they can review and resubmit.

 

This is for Jira Cloud.

1 answer

1 accepted

2 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 21, 2023 • edited

@Vaughan Rivett -

Welcome to the community. It is to my knowledge in the portal, you cannot display a pop-up window to ask for comment for the approver(s).  This is a known issue and I would recommend you to add yourself as a watcher

https://jira.atlassian.com/browse/JSDCLOUD-4922

https://jira.atlassian.com/browse/JSDCLOUD-6989

Hope this helps and sorry for not able to provide you with a solution.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Vaughan Rivett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2023

@Joseph Chung Yin Thank you for your prompt response. I will be sure to watch for developments in this area.

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