Ability for an approver to be prompted for a comment when doing an approval in the Portal

Vaughan Rivett May 21, 2023

How can I get a box/prompt to appear in the Portal when an approver declines a request so that they are prompted to add a comment?

I need to provide feedback to the reporter about why their request has been declined so that they can review and resubmit.

 

This is for Jira Cloud.

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Joseph Chung Yin
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May 21, 2023

@Vaughan Rivett -

Welcome to the community. It is to my knowledge in the portal, you cannot display a pop-up window to ask for comment for the approver(s).  This is a known issue and I would recommend you to add yourself as a watcher

https://jira.atlassian.com/browse/JSDCLOUD-4922

https://jira.atlassian.com/browse/JSDCLOUD-6989

Hope this helps and sorry for not able to provide you with a solution.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Vaughan Rivett May 21, 2023

@Joseph Chung Yin Thank you for your prompt response. I will be sure to watch for developments in this area.

0 votes
ccds June 23, 2023

Sad too see so many 'obvious' features unavailable :(

I was on the point to implement the 'Approval' functionallity today but it has been rejected simply because of this.

It seems very logic to give the opportunity to the approver to add a comment when he rejects a request...  to inform the requester why it has been rejected.

Now, you reject the issue & case is closed.   Really frustrating for the requester.

Vaughan Rivett March 4, 2024

I put a work around in place where the use doing the approval can click on a transition in the portal. I have two transition options, Accept or Decline.

This provides the opportunity for a dialog box to appear to prompt the user for more information. You can secure who has the ability to click on transition options.

The downside is that I can't use some of the approval capabilities such as approval groups, multiple approvers etc.

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