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Abertura de Chamados por e-mail

Gabriel Alves
Gabriel Alves August 16, 2022

Olá 

 

Gostaria que não fosse aberturo chamados quando um e-mail for respondido colocando o nosso portal de Service Desk em cópia. 

 

Seria possível realizar esse tipo de configuração ? 

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Carlos Faddul
Carlos Faddul
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August 16, 2022

@Gabriel Alves , quando enviam um email para o seu portal do Service Managament, caso o cliente não responda no email que gera o ticket (KEY-NUMERO), sempre irá gerar um novo ticket (a cada reply de email)

Mas caso você queira, você pode desabilitar o "Email Request" para evitar abertura de chamados via email.

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