AUTOMATION: Creating a new issue where the assignee gets a value from a field in the triggerissue

[Dd]

Al,

I'm trying to set up a manual trigger to open a ticket from another ticket.

The triggerissue has a field called "My Engineer" of type SELECT SINGLE USER.

I want that the new issue that will be generated, will be assigned to My Engineer.

I failed to get it working in the MORE OPTIONS section using smart values nor trying to use the CHOOSE FIELD TO SET option and make assignee get the value from My Engineer 

Thanks

Dd

[John Funk · Accepted solution]

Hi @Dd 

Maybe try to click on the 3 dots next to the field and select Copy. This will show a popup with Current Issue in it. Click on those words and change Current Issue to Trigger Issue and change the field to the My Engineer field. 

[Dd]

Thanks works!

Thanks

[John Funk]

Great!

[Duc Thang TRAN]

Hello @Dd 

In absent of error log details, i can suggest you :

 Assure the user in your field "My Engineer" has permission to your project for assign ticket.

If yet, can you try with this smart value?

{{issue.My Engineer.emailAddress}}

[Dd]

Thanks 

My issue is using the automation part.

I got no errors - it didn't fail - it just didn't set the assignee field with the My Engineer.

What I'm trying to do is something like:

{
"fields": {
         "assignee": "{{triggerissue.my engineer}}"
       }
} 

[Duc Thang TRAN]

@Dd 

I'm not an expert in using the format json, but you can try this code :

{
"fields": {
"assignee":{
"name": "{{triggerissue.my engineer}}"
}
}
}

Other way you can add a smartvalue directly on Assignee field as my screencapture