AQL Query - Solution Group

[ashley.byrne]

We have what i am going to assume is a custom field setup which is called "Solution Group" when i try setup a custom filter as i want to have each solution group seperated out it then comes up with a screen asking me to "run aql search" I am stuck trying to get the right filter setup

Anyone got any tips 

[Riley Venable · Accepted solution]

You can use the Filter Scope (AQL) field to filter Assets objects based upon information from Assets. For example, suppose you wanted to create an Assets objects field that only displayed certain models of laptops based on a specific manufacturer. You could enter the AQL query objectType = “Laptop” AND Manufacturer = “Apple” to show only these objects. You can also use parentheses to group clauses to form sub-queries, which can be very helpful if you want to control the boolean logic for a query. For example, to search for bugs and either Atlassian or Jira, you could use the query: (objectType = “Bug”) AND (Manufacturer = “Atlassian” OR Manufacturer = “Jira”).

[ashley.byrne]

Thanks for the quick response, i appreciate it. However i am still a litte bit lost. So if i want to query for a field and then a queue within that what would i use. So the field lets call it Solution Group and then the assignment group i am going to say is Support - JiraTeam

[Riley Venable]

You could use the AQL query objectType = “Solution Group” AND Assignment Group = “Support - JiraTeam” to show only these objects.

[ashley.byrne]

Thanks, not working i am going to look at engaging the internal jira team for help as they setup the service desk queue 

[ashley.byrne]

Quick update i managed to figure it out, thats some faffing around but i got it working thanks all

[Monty]

Could you post your solution? It might help others who are faffing around with similar problems.