API call all users, includes guests

Soltec PBI July 16, 2024

Good morning,

I'm making Rest API calls to Atlassian Cloud to get the number of users assigned by each Atlassian product. Even when making the calls using a loop that goes through all the cursors and makes the call for each cursor, the assignments to each user do not appear correctly. As an example, for the product "Jira Service Management" I see 5 users in the admin portal, but I only receive 4 users in the API call.

As I have been able to verify, it only brings me the information of the Active users, but the guests do not appear in the API and do appear in the global count of Products in the admin portal.

Is there an option to make the api call and see all these users?

The API call I am making is the following:

https://api.atlassian.com/admin/v1/orgs/{org_id}/users

Thanks in advance.

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