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AI summary enchancement thoughts

Jonne Riikonen December 8, 2023

First of all, great job on the Summary feature, it's proving to be pretty useful when the service issues get lengthy and one needs to quickly grasp what's been going on.

However, we have identified a couple of improvement ideas that could be useful for others as well:

  • Enable the possibility to ask questions from the AI based on the summary
  • Summary could separate internal and external comments and flag them accordingly
    • Stretch: Customer and Non-customer comments
  • Source for the "summarized lines" would be awesome, like this, one could easily click their way to the comment from which the particular conclusion (by AI) was made and verify it

I'd be interested to hear what have other users discovered and what kind of benefits you've found from the power of AI!



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