In our company use Service Desk as tickets support channel since 2,5 years.
Occasionally (I think just twice), some customer email doesn't work. That means this particular client can't access to service desk and can't open tickets.
It's strange because another emails from the same company domain works fine, but this in particular don't.
Do any have a similar issue? Any solution?
Thanks in advance
That's always a tricky one.
Can you double check that that user with that email address actually has access to your system as a customer? (so he's visible under the customers).
Also if there are some "strange" characters in the email you could double check that.
How do you add the customer is it a self-sign up or is this done by your team members? I've had a similar issue in the past where there was a non-english character in the email address which was mistakenly copied to the customers while the "true" email address did not have this.
If you can remember what the other customers were is there any comparison you can do there or how were they solved (or never?)
Yes, he's on the list. I've deleted and added again twice.
There is no strange characters...
We add user through Service Desk, inside an organization, using "Add customers" button
We had this problem before, but unfortunately we couldn't solve it: S
Thanks for your reply and regards
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events