Hi,
I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group.
But one of the service desk agents doesn't get any portal-only users if they are trying to search for them under reporter. E.g. if they have made a ticket on behalf of a Portal-Only user, and want to set them as reporter - they can't.
Any idea what could cause this? Because nobody else has this issue.
Hi @Jesper ,
Can you check the Global Permissions in Jira? Specifically the "Browse users and groups" setting.
Maybe this single agent is missing a usergroup that allows him/her to browse the users via this permission.
Best regards,
Kris
@Kris Dewachter , you were spot on. Thank you so much.
A random old group had the Global Permissions - legacy stuff before the migration.
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