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One of my colleagues in Jira is receiving triple notifications on every help desk ticket submitted at our desk. We suggested she change her notifications from list view to group view and she does not have the ability to do so (she doesn't have the three dot icon to change it).
What should she do to rectify this?
She is newer to Jira and is taking over the desk for me while I'm on maternity leave, so I would love to help her get this resolved sooner than later.
Thank you in advance!
*attaching a screenshot of how she doesn't have the option to change to group view*
Jill Ayn Netto
Are all 3 emails the same?
If they are different, it could be caused by Automations making changes to the ticket and generating emails.
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