Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

365 Gropus

Luke Murray
Luke Murray May 23, 2021

* Are you able to set a Service desk without paying for a 365 user/mailbox?

Cant seem to find a way to add a reply email address. 

Answer
Watch
Like Be the first to like this
275 views

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 23, 2021

Yes, you can use any email system you want, as long as it uses a standard protocol.

View More Comments
Luke Murray
Luke Murray May 23, 2021

Hi,

My understanding is that Jira can not use a 365 group for setup as it requires a login. Is this not correct?

Like
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 23, 2021

Groups are not email accounts, so yes, that's correct.  The email functions of service desk need an email account.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events