2 portals for 2 projects in Jira Service Management

[Gillian Rodricks]

Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Management instance? 

I also want to map two different Confluence spaces to the knowledge bases for both portals. 

I created both projects. However, when I go to the IT support portal and click on the help center link at the top, it takes me to the client facing home page. How can I address this issue?

[Mikael Sandberg]

Hi @Gillian Rodricks,

Welcome to Atlassian Community!

JSM only has one portal where you as a customer goes and will see all the projects that you have access to. So if a customer only have access to one project that is what they will see when going to the portal, nothing else.

If you want to separate the two projects to different portals then you would need an app like Refined or Theme Extensions from the Marketplace.