Your expertise is requested! Announcing AIOps Beta for Slack and Suggested Resources

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We’re excited to announce our beta program for AI suggested resources, AI channel summary in Slack, and AI incident timeline creation from Slack. As part of our initiative to leverage AI Ops in Jira Service Management, we’re making it even easier to get up to speed on your incidents quickly, access information during resolution, and document the full timeline of an incident. 

AI Suggested resources

During incident resolution, on-call engineers need to search for and find key information, understand if there are any specific steps they should follow, and who else they need to involve. AI suggested resources for incidents surfaces this all of information to responders quickly and in one place--minimizing the time and context switching it takes to track it all down manually. 

AI channel summary in Slack

Upon joining an incident response channel, instead of having to scroll endlessly to catch up, get a summary of the progress and activity within seconds. The “summarize incident” action in Slack gives you the information you need to jump in quickly and be part of the resolution.

AI incident timeline creation from Slack

We know that more and more responders lean on their chat tool as the source of truth during an incident, but still need to document everything in the post-incident review. Use the “create incident timeline” action in Slack to review the suggest timeline entries, and select the ones you’d like to add to the timeline of your incident in Jira Service Management permanently.

Why should I join the beta program?
By participating in this program, you’ll have the opportunity to shape the future of AIOps in Jira Service Management. Your feedback and insights will be instrumental in helping us evolve and refine these features for our wider community. 

Who can participate:

We are specifically looking for teams that meet the following criteria:

• Companies using Jira Service Management to manage IT Operations, specifically alerts and incidents.

• Premium/Enterprise edition users who use the Streamlined Incident UI in Jira Service Management.

• Organizations that have activated Atlassian Intelligence for Jira Service Management.

• For Slack features, sites that have their Slack workspace connected with Jira Service Management.

• Users who are willing to provide regular feedback throughout the beta program.
  
  

If you're interested in participating in the AIOps beta program and believe you meet the criteria mentioned above, please fill out this application form. If you’re selected, our product team will reach out to you to provide more information about the program and the next steps.

If you are still interested but don’t qualify for this beta, please fill out the same form with the corresponding option selected and we will reach out to you for future opportunities. Feel free to comment with questions below! We look forward to your invaluable feedback!