Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why agents and project admins are not able to add customers to an organization or add organizations


Sometimes, users with the role of Project Administrator or Service Desk Agent in a service project are not able to manage/add organizations or add customers to an existing Organization. The option is not available or the user receives an error when adding an organization.

This causes confusion especially when the user is a project administrator.


This is because the users do not have the global permission to add organizations or manage customers in organizations.

The global setting in this case would be set to "Only Jira Administrators can manage organizations". This is shown in the screenshot below:


Possible Solutions

Solution 1:

Allow agents to manage organizations and add customers to organizations by changing the setting as explained below:

  • Navigate to cog icon > Products.

  • From the Jira Service Management section on the left click on Configuration

  • In the section Organization Management, ensure that the option to allow Agents to manage organization is set to Yes, agents can add and remove organizations from projects, and add and remove customers from organizations.
  • Once this is set to Yes, an agent would also be able to add and remove organizations from projects, and add and remove customers from organizations

Solution 2:

  • If there is a need to restrict organization and customer management to administrators only, then a user who is a project administrator could be granted Jira administrator rights by adding the user to the 'jira-administrators' group

The setting is explained in the documentation linked below:



Log in or Sign up to comment
AUG Leaders

Atlassian Community Events