Want to participate in research on Kanban boards in Jira Service Management? Here’s your chance!

[#1]

UPDATE: Thanks for all the sign ups! We have filled up all participant spots for this study. We'll keep you updated on the progress of this feature.

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Hello Community!

We are working on bringing Kanban boards to Jira Service Management.

To better understand your needs when it comes to boards view we are doing further research and would love to invite you to take part in an upcoming customer research study. We're looking to talk to both admins who are configuring and managing experiences for your agents (such as queues, filters, reports), and end users who are working on incoming requests.

What’s involved in the research:

• Remote 1:1 session conducted over video-call
• Sessions are 1 hour long
• During the research, we'll start with a general chat to get to know you, then, you might explore a prototype and complete some tasks.
• As a token of our appreciation, you'll receive a thank you e-gift 🎁

Want to get involved? Sign up for a session here

If you have any other questions at all, feel free to reply to this post or email me directly on avucinic@atlassian.com.

We appreciate your time and look forward to hearing form you!

Cheers,

Ana Vucinic

Product Designer, Jira Service Management

[Riley Sullivan]

Really interested in what this would look like and the use cases. Not sure this would fit my teams, but definitely going to keep an eye out and follow this!

[Alessandro Vella]

Hi I am Interested in this. I have tried to register but the system is not letting me participate due to the fact that i am from Malta. Could you please help me out?

[Dan Tombs]

Boards for JSM. I'm excited to see and hear loads more about this. For some teams it'll work, others I'm not so sure, but I'll be going in with an open mind :)

[Frankie C_]

Definitely upvote the idea for Kanban boards for support tickets!

[Ana Vucinic]

Hi @Alessandro Vella , we are happy to hear that! If you are still interested in participating in this study, you can send me an email to avucinic@atlassian.com and I'll get back to you with few questions and information regarding the study. 

I'm looking forward to hearing from you!

Cheers,

Ana Vucinic

Product Designers, Jira Service Management

[Joseph Chung Yin]

@Ana Vucinic -

I will be glad to participant in the research.  However the link you provided in the announcement doesn't work.

My email address is Joseph.Yin@viasat.com.  Hoping to hear from you soon.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.