📣 Sign up for Early Access Program (EAP) - Rovo with Observability data for incidents in JSM

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Hi everyone! 👋

We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms right into Rovo.

This is your chance to help shape how Atlassian brings AI-powered alert, incident management and root cause analysis directly into your JSM workflows in the world of Agentic AI.

Why are we doing this?

Modern IT operations teams rely on a powerful ecosystem of monitoring, alerting, and observability tools. By surfacing metrics, logs, traces, and AI-driven insights directly in Jira Service Management, teams can get the complete picture faster, accelerating incident response and simplifying root cause analysis. Rovo enables users to tap into the rich Teamwork graph that contains deployment, change & other DevOps data, in conjunction with the observability data it provides a complete picture for an incident.

Our goal: Partner deeply with leading observability vendors to unify this context in JSM and make it the command center for IT Ops. With these new integrations, you’ll be able to:

• Automatically enrich incidents with real-time telemetry and AI-driven recommendations, along with Atlassian's teamwork graph data

• Investigate and resolve incidents faster, without switching between tools

• Generate automated, data-rich Post-Incident Reviews (PIRs)

• Reduce alert noise and correlate related issues for faster triage

• Investigate alerts to identify signal vs noise faster

Sound interesting? Register your interest in the EAP!

What’s included in the EAP?

• Unified incident context
  See metrics, logs, and traces from your observability tools right inside JSM tickets and chat.

• Conversational diagnostics
  Ask natural-language questions (For example: “What caused the spike in service X?”) and get AI-powered answers, pulling data from your connected tools.

• Automated PIRs
  Quickly generate post-incident reviews with embedded charts and root cause summaries.

• Seamless authentication
  Secure, admin-configured connections; no more juggling API keys or logging in/out during an incident.

Who should join?

• ITOps teams using JSM alongside observability tools

• On-call engineers and SREs who want to cut down on context-switching and manual data gathering

• Incident managers looking to accelerate MTTR and improve service reliability

What’s in it for you?

• Early access to new features and direct influence on our roadmap

• Dedicated support from the Atlassian product team

• The opportunity to shape how AI and observability come together in JSM

About the EAP

There will be some limitations during EAP with regards to observability tools whom we have initial integrations with - which will be covered in support documentation. But don’t worry – improvements will be coming soon as we expand on the integrations!

The main goal of this program is to make sure this feature meets your needs, which means your feedback is extremely valuable in helping to shape this feature. We’ll be reaching out to participants via a survey to know what worked well, what could be improved, and what else is needed to make this feature useful for you and your teams.

Interested? Sign up now - Register your interest in the EAP!

[Muhammad Fahad]

Great @Dushyant Sharma - I'm in.