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This article introduces a configuration to let the service desk customers (portal-only users) login with SAML protocol.
If user provisioning is properly configured, the organization admin see the name of synced groups at Atlassian Access like below:
In this example, we are going to configure the settings against "All members for directory - f5f33185-555d-425b-84b4-06c155df3abb".
On the site belonging to the organization, the site-admin can see the group and its members in the user management:
Here's the procedure on Jira Service Desk:
That is it. Now the users belonging to the specified group can login only with SAML SSO:
Note that the signup/login endpoint is different between portal-only users and licensed users (such as service desk agents). The portal-only users need to use the login form liked in the customer portal.
Technical Support Engineer
10 accepted answers