Will just add, if you want to help your users a bit, use a DB query to import your custom fields and their options into Assets, then you can put an Assets widget on a service desk KB page and people can then see the ID's of things.
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This works fine, but it does not work when using forms. And how would you have fields with conditions (show/hide from values selected in other fields) in a "Request type". It would require a lot of request types if not using forms with field conditions.
Would really be nice if pre populate worked with forms also.
As others have mentioned, we need the ability to use Asset fields as the pre-filled value. The half-measures from Atlassian and then calling it a complete solution need to be addressed.
Furthermore, as proforma forms are taking more of an active role, it should be available there too.
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