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Hello Atlassian Community 👋
Today we’re excited to announce that seamless conversational ticketing is now available in Jira Service Management. Meet your team where they already work to capture requests and manage tickets directly from your conversations in Slack (Microsoft Teams coming soon).
Using the same Slack-native ticketing technology that powers Halp, Atlassian’s lightweight conversational help desk offering, you will now be able to sync Jira Service Management service projects with Slack to seamlessly:
Capture Jira Service Management requests directly in Slack
Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management
Edit ticket fields and transition tickets from your Slack conversations
Our new Jira Service Management chat offering is currently available to any paid Cloud users. Check out our documentation to learn how to set it up for your projects!