🎉 Introducing calendar view for Jira Service Management!

[#1]

Hello Atlassian Community! 👋

We’re excited to announce the calendar view of issues in Jira Service Management – one of your top requested features! It’s a great way for team members to plan, track, and prioritize their work, and for team leads to see potential roadblocks before they cause delays.

Thanks to the feedback from our Early Access Program (EAP), we’re keen to get this first version of the calendar into your hands while we continue to work on improvements.

Using the calendar

The calendar is currently available in newly created Jira Service Management projects only. We’ll add it to existing projects soon.

To view the calendar, head to a new service project, then select Calendar in your project’s navigation.

In the view settings, you can decide how your calendar looks. By default, weekends are disabled and the week starts on Sunday, but you can change this at any time. You can also choose whether to show or hide issue keys on the calendar.

You can add new issues to the calendar by selecting Create and filling out the date fields on the issue. Currently, the calendar connects to Jira’s default date fields (Start date and Due date).

Selecting the Unscheduled button will open a side panel where you can drag and drop any of your existing issues onto a day of the month. The calendar will automatically fill in the issue's due date field with this date - even if the field isn't visible on the issue view. To extend the issue across multiple days, drag the issue across the required days. You can alter the dates of your issues at any time and reschedule as needed.

Don't have the right date fields in the issue view? Head to the Request types page in Project settings and add the Start date and Due date fields to your request types. Read more about using the calendar to view your issues.

Issues added to the calendar will show the request type icon, issue key, description, assignee, and the issue’s progress. The colour and icon let you know at a glance if your issues are done, overdue, in progress, or to-do.

• Green issues are done, and the issue has been resolved.

• Red issues are overdue, meaning they are not yet done, and the due date has passed. These issues could be in progress or still to-do.

• Blue issues are in progress, and are still being worked on by your team.

• Grey issues are still to-do, but not overdue.

You can filter these issues by request type, status, and assignee, or use More + to filter by any fields of your choosing.

The last thing you should know is how to update the global calendar filter. By selecting the more menu (…) on the calendar and selecting Configure calendar, admins can set a wider filter that determines which issues can appear across calendar and board views. The filter is based on Jira Query Language (JQL) and can include one or more projects.

Not ready to use the calendar yet? Admins can enable and disable calendar as needed by heading to Project settings, then Features, and using the toggle to enable or disable the calendar for your project.

What’s next?

We are actively working on adding new features to the calendar. Here are a few things we’re building:

Views: The calendar has a monthly view of your issues. Next, we’ll add a week view.

Fields: The calendar displays your issues using the start date and due date fields. We’re working on updates to give you more flexibility with the date/time fields you use.

Projects: The calendar is currently available in newly created Jira Service Management projects only. We’ll add it to existing projects soon.

Issue create: You can use the global Create button, or use the scheduling panel to add issues to the calendar. Soon, you’ll be able to create and schedule issues by selecting a day on the calendar.

Feedback

We're grateful for your feedback and continued support in helping us make our products even better. If you have suggestions or feature requests for the calendar view in Jira Service Management, leave a comment below or use the feedback button on the calendar page.

Best,

Sarah Campbell

Designer, Jira Service Management

[Samuel Gatica _ServiceRocket_]

Awesome feature!

[Jen Cardinal]

Has anyone noticed that issues are missing from the calendar?  We have configured the Start date and Due date; and majority of our issues appear.  A few issues however, do not show up for a two week span in August.  If you search for that specific issue in the search bar though, the issue shows up on the calendar.  Any thoughts on what I'm missing? 

[Kai Becker]

Nice. Thanks for the feature 🙌

[Rishabh Jhawar]

Interesting feature, thanks for sharing.

[Muhammad Fahad]

Impressive - agents have the option to select their preferred view among queues, calendars, or boards to monitor upcoming tasks.

[Sarah Campbell]

@Jen Cardinal Interesting! Is there any more information about the missing issues you can share? (eg the request type, issue type, field set up etc) If you submit some more information through the Feedback button on the calendar page our team can take a look. 

[Ciara TN]

@Sarah Campbell 

Is this Cloud only? 

[Ashok Shembde]

Thanks for the feature

[Elisheva Schoemann]

Hi,
When will this feature be added to existing projects?

Thank you!

[Mitesh Shah]

@Sarah Campbell 

This is really helpful feature, thank you for this. One question, is it possible to share Calendar with Customer User via portal?

Thank you

[Markus]

@Sarah Campbell Any News on "We’re working on updates to give you more flexibility with the date/time fields you use."?

[Sarah Campbell]

@Markus Ernst Hi Markus - Yes! If you head to your view configuration, then select 'Date fields' you can choose which date/time fields you use for the calendar. Read more about date fields on the calendar.