You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report add-on, you can easily achieve this goal. This article provides a step-by-step guide on setting up automation rules to manage SLA time goals effectively.
Our case: we want to monitor when the SLA rules are breached and notify a manager before the problem is exceeded.
The target SLA time is 5 hours. We aim to inform the manager about this situation within 1 hour.
Step 1: Create SLA Configuration with a Custom Field
1. Enter SLA Configuration:
2. Assign Fields for SLA Conditions:
3. Create the SLA Time Goals:
Utilizing Custom Fields for SLA Control
If you have a Classic project, you don't need to manually create custom fields. The SLA Time and Report add-on will help you handle this process automatically. However, you still need to activate two custom fields:
How It Works
The SLA Time and Report app enable you to control your SLA time goals and their execution positions on the timeline using the custom fields created earlier.
Now, let's dive into the two methods of setting up Jira automation for SLA management:
1. Create a Managers Group:
2. Access Jira Automation:
3. Configure Automation:
4. Configure Email Notification:
From now, when the issue reached an in advance notification marker (before NN time of exceeded) Top manager gets the following email:
1. JQL Setup:
Define a JQL query to select the breached time frame.
CF 5h Goal - our main goal is custom field
CF 5m Breached - service additional field which will be triggered before the end of time (breached time)
JQL = project=QA
and "Custom field SLA status[Labels]"=InProgress
and "CF 10m Breached status[Labels]"= InProgress-Exceeded
Use JQL advanced search to check your query before automation
2. Create an Automation Rule:
3. Send Email Notification:
Remember, you can use the "Run rule" button to test your automation rules before activating them.
By following these step-by-step instructions, you can effectively use Jira Automation Rules alongside the SLA Time and Report add-on to take control of your SLA time goals, receive advance notifications before breaches, and keep your team and managers informed about important SLA changes. This powerful combination ensures smoother workflow management and better adherence to SLA commitments, ultimately leading to improved customer satisfaction. So, get started today and optimize your SLA management in Jira!