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How to set automatic approvers in JSM from an Insight Object Custom Field

Hi Community,

In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation.



Automation Rule:

Automation Rule.png


Advanced Editing Snippet:

"update": {
"Approvers": [{
"add": {
"accountId": "{{issue.customfield_id.(Insight Attribute Name)}}"




1 comment

Can you not just add this smart value to the approvers field rather than use the "advanced" JSON?  {{issue.<insight-custom-field>.<user-attribute>.accoundid}}

Like Cathi Davey likes this


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