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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are excited to announce that using Smart Links, you can now embed request forms, knowledge base articles, and portals into Confluence pages and Jira issues. Your customers and employees can raise requests, view a portal, and read help articles right from Confluence or Jira, without having to go to your help center.
To embed a request form, a portal page, and/or a knowledge base article, simply copy and paste its URL into a Confluence page or Jira issue. When you’ve pasted the required URL into Confluence or Jira, it displays as an inline link by default. To change how it is displayed, select the link and select the appropriate display option (URL, inline, card, or embed) from the floating toolbar that appears.
We believe this new feature will greatly enhance your team's collaboration and productivity by making it easier than ever to access, share and collect important information across your Atlassian tools. No more switching between multiple tabs or windows to find what you need.
|Card view of request form||Embed view of request form|
For instance, you can embed a request form within a knowledge base article and promote the findability of the right form for your end-user. Or you can also embed parts of other knowledge base articles (or other content from Confluence) into a knowledge base article you’re working on. This way, you can repurpose content that exists elsewhere and avoid having your end-user go to multiple pages to get help.
|Article embedded within another|
Customers and employees will be able to view and access all request forms, articles, and portal pages that they have permission to view and access in the help center.
We hope this new capability will make your work more efficient and enjoyable, and we look forward to hearing your thoughts and feedback.
Senior Content Designer