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Embed request forms, portals, and articles into Confluence and Jira

Hello everyone!

We are excited to announce that using Smart Links, you can now embed request forms, knowledge base articles, and portals into Confluence pages and Jira issues. Your customers and employees can raise requests, view a portal, and read help articles right from Confluence or Jira, without having to go to your help center.

To embed a request form, a portal page, and/or a knowledge base article, simply copy and paste its URL into a Confluence page or Jira issue. When you’ve pasted the required URL into Confluence or Jira, it displays as an inline link by default. To change how it is displayed, select the link and select the appropriate display option (URL, inline, card, or embed) from the floating toolbar that appears.

We believe this new feature will greatly enhance your team's collaboration and productivity by making it easier than ever to access, share and collect important information across your Atlassian tools. No more switching between multiple tabs or windows to find what you need.

Card view of request form    Embed view of request form
 Screenshot 2023-05-18 at 5.14.19 PM.png Screenshot 2023-05-18 at 5.12.37 PM.png

For instance, you can embed a request form within a knowledge base article and promote the findability of the right form for your end-user. Or you can also embed parts of other knowledge base articles (or other content from Confluence) into a knowledge base article you’re working on. This way, you can repurpose content that exists elsewhere and avoid having your end-user go to multiple pages to get help.

Article embedded within another  
Screenshot 2023-05-18 at 5.12.21 PM.png

Customers and employees will be able to view and access all request forms, articles, and portal pages that they have permission to view and access in the help center.

We hope this new capability will make your work more efficient and enjoyable, and we look forward to hearing your thoughts and feedback.

4 comments

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2023

Looks great!

Like Monty Majeed likes this
Tomislav Tobijas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2023

Cool addition! I already see this to be useful in some cases :)

Like Monty Majeed likes this

love it, now make jira portal more customized also :) please

Like Dominik Kokoš likes this

We're very excited for this 

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