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We are excited to announce that in a soon to be released update to Jira Service Management, Jira Software and Jira Work Management users will be able to view and edit the contents of an Insight custom field on an issue (providing they have edit permissions on the issue) without needing a Jira Service Management license.
Until now, Jira Software or Jira Work Management Cloud users were limited to only viewing the contents of an Insight custom field on an issue. In order to edit the contents of the field a user would need Jira Service Management Premium access.
We know this has been a challenge for customers who use Insight frequently outside of Jira Service Management to connect work being done to a related asset (product, part, component, etc). Take the case of a development team storing components in Insight that are shared with a service desk or SRE team. The developers need the ability to connect those components to tasks, bugs and epics.
With this change, teams will have greater ability to leverage the Insight custom field in use cases that utilise Jira Software or Jira Work Management projects. This flexibility better aligns teams and supports change management efforts across the organisation without the need to purchase additional licenses.
You don’t need to do anything to turn this capability on, it will be rolling out to all customers and will be the default behaviour. This will be happening in the coming weeks.
Feel free to reach out to me if you have any questions or would like to talk more about how you are utilising Insight in your organisation!