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Early Access: Collaborate and manage incidents with Microsoft Teams

TL;DR: Paid cloud accounts can now request early access to try Jira Service Management’s new incident management integration for Microsoft Teams below.

Hey Atlassian Community!

We’re excited to announce an Early Access Program for our Microsoft Teams Integration, the latest for Jira Service Management incident coordination and collaboration with enterprise chat tools.

image (10).png


Now you can seamlessly sync Jira Service Management service projects with Microsoft Teams to:

  • Share issue context by syncing critical incident information.

  • Use Microsoft chat and meeting features, while adding collaborators directly from Teams to address issues quickly.

  • Take critical actions directly within Microsoft Teams, such as assigning priorities and adding internal comments


image (9).png

Jira Service Management’s new incident management integration for Microsoft Teams will be available for paid and free cloud plans in the coming months, with general availability.

At this time, the Early Access Program is only available for paid cloud plans. If you’re curious to try it out, submit a request for early access here.

We can’t wait to hear what you think!


Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jun 30, 2022

Hi @Brian Higgins !

Sounds great! 

I would really like to see a full-fledged demo or short videos where you can see the integration in action with real examples!

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Brian Higgins
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 05, 2022 • edited Jul 12, 2022

Hi @Alexander Bondarev

We'll have more content to share with general availability in the coming weeks! We'll also be available to assist if needed throughout the Early Access Program.

In the meantime, I've reached out to my internal partners and requested motion graphics (GIF images) to give a better sense of how it works as of today. I'll update the article with them shortly.

^ 7/12/22 Update: On our designers' desk! I'm actively working on this request for early motion graphics. If we aren't able to provide a motion graphics demo during Early Access, we'll definitely content you'll want to check out at launch!

Again, those participating in the Early Access Program will be provided with a point of contact to assist if needed.

Look forward to meeting everyone in Early Access!

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The Operations Guide gives you an overview of all the tasks and activities required as part of the service management function for Microsoft Teams. us payserv

Service management is a broad topic that covers day-to-day operations of the Microsoft Teams service after it has been deployed and enabled for users. The Teams service encompasses Microsoft 365 or Office 365 and the infrastructure components that are deployed on-premises (for example, networking).

Integrating with Microsoft Teams directly from Microsoft Sentinel enables your teams to collaborate seamlessly across the organization, and with external stakeholders.


In any business, it is essential to have a plan for managing incidents. The first step in developing an incident management plan is identifying the risks that could affect the business. Once the risks have been identified, the next step is to develop response protocols for each type of incident. These protocols should be designed to minimize the incident's impact and protect the safety of employees, customers, and the general public. That's why it is important to work with experts in this field that will create a great software solution for you. The incident management plan should be regularly reviewed and updated to ensure that it is current and relevant.


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