Jira Service Management has just rolled out a feature that allows you to duplicate request types within a project so you can create your service catalogs faster. This is designed to allow you to save time if you have multiple request types that are very similar.
To use the feature, click on "Project Settings" > "Request types" and then select the ellipsis menu (see below).
You will then be prompted to rename the request type, update the description and select an appropriate icon.
Once created, your new request type will contain the same configuration as your original request type.
While this does copy the vast majority of the request type configuration, it does not copy any associated forms and any JQL set to the Request Type level will need to be updated.
This is just the first step, we are hoping to later enable the ability to copy request types across projects, although this is not expected this calendar year (sorry, I wish we could get it out earlier!).
So, give this new feature a try and let us know if you have any feedback or thoughts. We'd love to hear from you.
Product Manager, Jira Service Management
Jehan GonsalkoraleAtlassian Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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