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Jira Service Management can be used to help many different types of customers in many different ways. For a customer service management project where your customers are external to your business, brand identity is an important aspect. For this, Jira cloud allows custom email addresses to be used for notifications. For example, you can use your own email domain for sending emails to your external customers. Today we are excited to announce that emails sent via custom email addresses can be formally signed to pass DMARC security checks, and ultimately ensuring your messages are delivered to their recipient.
Domain-based Message Authentication, Reporting & Conformance (DMARC) is a protocol used to verify that emails are actually being sent by the person who owns the email domain. This protocol uses Domain Keys Identified Mail (DKIM) to prevent hackers from impersonating email domains.
Although DMARC has been around for many years, it is only recently that mail servers have started to strictly enforce it. As a result, it is becoming more common that unsigned emails are flagged, moved to spam, or worse blocked completely.
For this step, you will need a Network Administrator who can apply DNS changes to your domain.
You will need to add each of these records to your domain's DNS. This will be slightly different based on your domain registrar
Once all the changes have been made, your DNS will be verified and the domain status will change to Active.
Once you have a domain added, you can add email addresses that are allowed to be used for sending notifications.
Now that you have a list of allowed email addresses with your domain, you can apply an email address to a project for it to start sending email notifications using that email address.
Your project will now send notifications from your custom email address.
Have you considered adding a custom email address for inbound to match your custom email address for notifications? Learn more.
Not a problem. Existing custom email addresses/domains will continue to function as they did previously. But it is recommended that you upgrade to the new method to take advantage of the correct DMARC/DKIM signing.
Group Product Manager, Jira Service Management
14 accepted answers